Why choose AIG?

In the autumn of 2013 AIG started building a strategic centre in Sofia whose main focus is on supporting the operations of the European business units of the company, as well as optimizing and improving the existing processes. Currently we are a team of nearly 500 people, supporting our customers (consumer and business clients) from more than 10 countries in Europe in 4 main business functions: Claims and Claims Operations, Policy Servicing, Travel Guard and Multinational. Our culture promotes operational excellence and expertise, process improvement, knowledge sharing, integrity and engagement.

Careers in the AIG CoE

AIG CoE Sofia gives you the opportunity to advance your career within an international organization – a global market leader in the insurance industry. We are proud to say that our jobs are meaningful and that we can make a difference, helping our clients during some of the most difficult times of their lives. And in the process we are offering exciting careers across numerous disciplines.

AIG CoE core business functions are:

  • Policy Servicing: The department is responsible for issuing insurance policies, endorsements and cancellations, as well as the administration of relevant consumer and commercial lines insurance products.
  • Claims: Our claims teams deal with investigation, evaluation and settlement of assigned claims by collecting and analysing data, according to the insurance policy application form and its policy provisions. They also decide whether to pay or reject an insurance claim based the information provided by the claimant.
  • Claims Operations: Our Claims Operations department is responsible for reviewing all invoices and appropriate documentation, and approval prior to payment, validating the expense/indemnity payments and bordereaux processing.
  • Travel Guard: The team provides assistance and emergency medical travel services to customers, including pre-travel advice, cost containment, and identifying potential recovery opportunities. In the process they liaise with individual customers, corporate clients and service providers.
  • Multinational Network Partner Practice: The department is responsible for the administration of AIG’s multinational programme. Their responsibilities include coordination between AIG’s producing offices and our multinational network partners worldwide. The main processes include verification of request forms, booking the assumed reinsurance premiums and validating policies.

AIG CoE supporting functions:

  • Training: The team develops and executes customized process training and personal development training programmes to ensure that our employees acquire the professional knowledge they need, and that they continuously improve their personal skills and competences.
  • Quality: The department is responsible for the development, implementation and maintenance of the centre’s quality methodology, promoting and overseeing the use of the established Quality Management procedures and best practices, in order to support operational excellence. One of its main goals is to ensure all necessary tools are in place to ensure the company's products meet clients’ expectations.
  • Metrics and Reporting: The team creates various regular and ad-hoc reports, develops tools and implements technical solutions to ensure a data-driven business decision making approach and to support a transparent performance management culture.
  • Performance and Value Excellence: Delivering excellent Customer Service is a key focus for the Sofia CoE Process Excellence Team.  Their commitment for improvement is recognized as a strong contributor to the overall success of the business, impacting on Customer satisfaction and Company performance. Through the internal Process Excellence programme – Extra Mile – the team supports employees’ career development within AIG by delivering Lean Six Sigma White, Yellow and Green Belt trainings, mentoring programmes and opportunities for international certification. 
  • Human Resources, Finance, IT, Business Continuity, Facility Management

We continue to grow and to look for talents to join our dedicated and ambitious team.


Various Trainings
Development Programs
Lean Six Sigma Certification

Refer a Friend Program

Additional Health Insurance
Medical and Dental Coverage

Game Area
Table Tennis, PS4, Foosball
Board Games  

Great Work-Life Balance
Work from Home

Weekly Massages
Sport Card Subscription
Employee Sport Teams

Modern Office
Close to Metro Station

Regular Company and Team Events

Monthly Food Allowance
Free Drinks 

Special Discounts 

How to Apply

If you are interested in joining AIG, please, send your CV to careers-bg@aig.com